Customer Support Representative (Open to No BPO Experience)

Are you looking to kickstart your career in customer service? Gainstrong Manpower Inc. is hiring Customer Support Representatives for our dynamic team in Bali! This is a fantastic opportunity for individuals with or without BPO experience to join a supportive work environment. In this role, you'll be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. Our team in Bali is known for its vibrant culture and stunning landscapes, providing a unique work setting that balances productivity with relaxation. Join us and be part of a growing team that values your contributions and personal growth.

As a Customer Support Representative at Gainstrong Manpower Inc., you will handle incoming calls, emails, and chats from our clients, providing them with the information they need. You'll also assist in resolving their queries and complaints, ensuring their satisfaction. This role is perfect for those looking to start their career in customer service, with opportunities to learn and grow within a supportive team. We offer a competitive salary and a welcoming work environment, making it an ideal place to begin your professional journey.

📋 Tanggung Jawab Pekerjaan

• Handle incoming calls, emails, and chats from clients, providing them with accurate and helpful information.
• Assist in resolving customer queries and complaints, ensuring their satisfaction.
• Maintain a high level of customer service, adhering to company policies and procedures.
• Use CRM tools like Zendesk or Freshdesk to manage and track customer interactions.
• Collaborate with the team to improve customer service processes and standards.
• Provide regular reports on customer feedback and service performance.
• Participate in training sessions to enhance your customer service skills.
• Contribute to a positive and supportive work environment.

🎓 Kualifikasi & Syarat

• High school diploma or equivalent.
• Basic knowledge of English (both written and spoken).
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet deadlines.
• Customer service experience is a plus but not mandatory.
• Familiarity with CRM tools like Zendesk or Freshdesk is an advantage.
• Willingness to learn and adapt to new processes and technologies.
• Ability to work in a team and contribute to a positive work environment.

🛠️ Keahlian

Lowongan Terkait