Customer Service Executive - Pawn Shop Industry (Relocation to Bali, Indonesia)

Join RBN EASY SERVICES Sdn Bhd as a Customer Service Executive in the dynamic pawn broking industry, now expanding to beautiful Bali! This is a unique opportunity to build a rewarding career while enjoying the island’s vibrant culture and work-life balance.

As a Customer Service Executive, you will be the first point of contact for our customers, ensuring their needs are met with professionalism and efficiency. You'll work in a fast-paced environment, handling customer inquiries, resolving issues, and maintaining our high standards of service. This role is perfect for someone who thrives in a customer-focused environment and wants to make a difference in the pawn shop industry.

RBN EASY SERVICES Sdn Bhd is a leading player in the pawn broking industry, known for its commitment to excellence and customer satisfaction. With our relocation to Bali, we are looking for a Customer Service Executive who can bring their skills and passion to our team. Enjoy the beautiful landscapes, rich culture, and work-life balance that Bali offers while you grow your career with us.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with professionalism and efficiency.
• Resolve customer issues and ensure their satisfaction.
• Maintain and update customer records using our in-house CRM system.
• Assist in the processing of pawn transactions and ensure all documentation is accurate and complete.
• Provide excellent customer service through phone, email, and in-person interactions.
• Stay updated on industry trends and best practices in customer service.
• Collaborate with the team to improve customer service processes and standards.
• Ensure compliance with company policies and regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the finance or pawn shop industry.
• Proficient in using CRM systems such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Fluent in English and Bahasa Indonesia.
• Ability to work in a fast-paced, customer-focused environment.
• Bachelor's degree in Business Administration, Marketing, or a related field.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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