Customer Service Representative (Non-BPO) - Earn Up to PHP 19,000 Monthly in Bali!

Join Foundever, a global leader in customer experience solutions, as a Customer Service Representative in the vibrant heart of Bali! We’re seeking passionate, English-speaking professionals to deliver exceptional service to our international clientele. This is your chance to grow your career in a dynamic, fast-paced environment while earning up to PHP 19,000 per month. Foundever is committed to fostering a diverse and inclusive workplace, where your unique skills and perspectives are valued.

As a Customer Service Representative, you will be the voice of Foundever, handling inquiries, resolving issues, and ensuring our clients have a seamless experience. Our team thrives on collaboration and innovation, and we’re looking for someone who can bring their A-game every day. With a beautiful location and a supportive team, this role offers the perfect blend of professional growth and lifestyle.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service to international clients via phone, email, and chat.
• Handle customer inquiries, complaints, and issues with empathy and professionalism.
• Resolve customer concerns efficiently and effectively, ensuring high satisfaction rates.
• Maintain accurate records of customer interactions and follow up on unresolved issues.
• Collaborate with the team to improve service standards and processes.
• Stay updated with industry trends and best practices in customer service.
• Ensure compliance with company policies and procedures.
• Participate in team meetings and training sessions to enhance skills and knowledge.

🎓 Kualifikasi & Syarat

• Fluent English (both spoken and written).
• Minimum 1 year of experience in customer service, preferably in a non-BPO environment.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Good problem-solving skills and attention to detail.
• Experience with CRM software such as Salesforce or HubSpot is a plus.
• Willingness to travel and work in a fast-paced, dynamic environment.
• Proven track record of delivering exceptional customer service.

🛠️ Keahlian

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